Shipping Policy

Thank you for visiting and shopping with Bombshell Beauty Academy! Please see below for our Terms and Conditions that constitute our Shipping Policy. By placing an order with Bombshell Beauty Academy, you agree to the below terms and conditions.

WHO DO WE SHIP WITH?

At Bombshell Beauty Academy we ship with AUSTRALIA POST, as they provide the most reliable service with great customer support, including tracking with every order!

DO I GET TRACKING WITH MY ORDER?

Yes, you will receive an email containing your tracking information from Australia Post once your order has been received by Australia Post. 

If you haven’t received tracking information within 3 business days, please contact us via email at bombshellbeautyacademy@gmail.com. This will be the fastest and most efficient point of contact, as we are able to investigate this and send your all information and details a whole lot faster than any other point of contact. 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Whilst we endeavour to get your new goodies out to you as soon as possible, please allow 1-2 business days of processing times and 5-7 business days over peak periods which include any major sales and public holidays. Over Christmas or public holidays, longer processing times may be experienced due to most businesses being closed during this time. 

For estimated shipping times as provided by Australia Post, once your order is received by Australia Post, please refer to the table below:

EXPRESS

STATE	Most arrive within	Some items may take up to
WITHIN VICTORIA	3 Business Days	6 Business Days
TO ACT	3 Business Days	6 Business Days
TO NEW SOUTH WALES	3 Business Days	6 Business Days
TO NORTHERN TERRITORY	4 Business Days	7 Business Days
TO  QUEENSLAND	3 Business Days	5 Business Days
TO SOUTH AUSTRALIA	2 Business Days	5 Business Days
TO TASMANIA	2 Business Days	4 Business Days
TO WESTERN AUSTRALIA	4 Business Days	7 Business Days

PARCEL POST

STATE	Most arrive within	Some items may take up to
WITHIN VICTORIA	7 Business Days	11 Business Days
TO ACT	8 Business Days	12 Business Days
TO NEW SOUTH WALES	7 Business Days	11 Business Days
TO NORTHERN TERRITORY	10 Business Days	14 Business Days
TO  QUEENSLAND	6 Business Days	10 Business Days
TO SOUTH AUSTRALIA	6 Business Days	10 Business Days
TO TASMANIA	7 Business Days	11 Business Days
TO WESTERN AUSTRALIA	8 Business Days	12 Business Days

To check all the latest alerts and service updates, please follow the link here. 

Should your item not arrive within the outlined times frames above, please contact Australia Post directly and they will be able to help you with your claim. You may also like to fill out a missing parcel form to assist with your claim. You’ll need your tracking number and customer information ready. If you need help with this, please reach out to us and we will be more than happy to help. 

EXPRESS PROCESSING VS EXPRESS POSTAGE

the difference between express shipping and express processing times. These two terms refer to different aspects of the order fulfillment process, and it is essential to understand their distinctions to manage your expectations accordingly.

1. Express Shipping: Express shipping refers to the delivery service provided by the shipping carrier (AUSTRALIA POST) after your order has been processed and dispatched from our facility. When you choose express shipping, the shipping carrier will prioritize your package and use expedited methods to deliver it to your address, resulting in a faster delivery time compared to standard shipping options. The exact delivery time may vary depending on the carrier and the destination, but it typically ranges from 1-3 business days.

2. Express Processing Times: Express processing times relate to the time it takes for us to process your order internally before handing it over to the shipping carrier. This includes receiving your order, preparing the items, packing, and dispatching the package. When you opt for express processing, your order will be prioritized in our processing queue, which means that it will be processed and dispatched more quickly than standard orders. This can help reduce the overall time it takes for you to receive your package.

In summary, express shipping accelerates the delivery of your package once it has been dispatched, while express processing speeds up the time it takes for your order to be prepared and handed over to the shipping carrier. By choosing both express shipping and express processing, you can significantly reduce the total time it takes for your order to reach you.

SHIPPING FEES

Shipping fees are calculated at checkout based on the location you wish for your goods to be shipped to and the weight of the items ordered, regardless of parcel post or express post. 

ORDERED SOMETHING INTERNATIONALLY?

We still ship our order via Australia Post, with most orders will arrive within 10-20 business days., once arrived in your country it will then switch hands to a local courier which may vary from order to order. 

To check all the latest alerts and service updates, please follow the link here. 

Should your item not arrive within the outlined times frames above, please contact Australia Post directly and they will be able to help you with your claim. You may also like to fill out a missing parcel form to assist with your claim. You’ll need your tracking number and customer information ready. If you need help with this, please reach out to us and we will be more than happy to help.

FAULTY, DAMAGED OR INCORRECT SUPPLY OF GOODS

We aim to produce and deliver Bombshell Beauty goods to the highest standard and quality we can possibly make, and sincerely believe that you will be more than pleased with these goods. 

This is why we can confidently offer a 100% satisfaction money-back guarantee on any of your Bombshell Beauty products* should they exhibit a fault, damage or any minor or major issue. If you do find something wrong with the product received and wish for a full refund of the purchased price, the following conditions apply: 

• Contact our office via email and let us know what has happened to bombshellbeautyacademy@gmail.com within 48hrs of the goods being received. 
• All products you wish to be refunded, credited or exchanged must be received by our office within 14 business days from the date of invoice. 
• Returned goods must be as new, unused and in original packaging. 
• A copy of the purchase invoice must be included with the returned goods along with your full contact details. 
• It is at Bombshell Beauty Academy’s discretion, depending on the level of fault of the item(s) to offer to replace, store credit or refund the item. 
• If the items are found to be not faulty, damaged or with any minor or major problem and you have simply changed your mind and no longer want the product, found an item cheaper somewhere else, ordered the wrong product, found a better product elsewhere, were aware of the relevant fault before buying the product, damaged the product by misusing it or used the product for a duration of time and the problem is as a result of usual wear and tear, then it is entirely at the discretion of Bombshell Beauty Academy to refund, store credit or exchange the product. 

Should an incorrect supply of goods or goods damaged on delivery be reported to our office within 2 days (48 hours) of being received. Any disputes after this time may not be rectified by our office, as stated in the terms and conditions stated above. 

*Please note this excludes our online courses and any product outside the Bombshell Beauty Academy branding